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Q) Is there a warranty on your puppies?
A) Yes, we offer a limited warranty on our puppies. We require that our
buyers schedule a visit with their veterinarian within three working days
of receiving their new puppy to validate their warranty. At that time, you
may have your vet inspect the puppy for general health concerns. If at
that time you are displeased with the puppy for a valid health concern not
detected with the puppy prior to delivery, you may return it in the
condition received to the airport of original departure or arrange to meet
us in person if the puppy was ground delivered within an agreed prompt
timeframe (or not over 5 days) for a return of the sale price. We do
require a valid health certificate for return of a puppy so that the puppy
is known to be in the same health as when it arrived. All shipping
arrangements and costs are the responsibility of the buyer at this point.
We do not in this case, reimburse for shipping charges to or from our
nearest airport which is BHM or cost of traveling expenses if delivering
by ground. Our purchase agreement/warranty found here on our site
will explain in detail all types of specific conditions covered or
excluded, the time frame in which they are covered and the conditions by
which we handle particular situations - please review this contract before
purchasing and make sure you are comfortable with our terms of sale before
proceeding with a purchase from Deb's Darlings - we do our best to provide
these guidelines in an effort to be fair to both parties and will follow
these guidelines when circumstances arrive to warrant use of our warranty
- so please make sure you are familiar with our warranty and know that it
is what you will consider fair should the unexpected occur after purchase
or delivery. Naturally we hope to never need our warranty terms, but when
unfortunate circumstances occur - these are the guidelines we set before
time of purchase so that our families know entering into a purchase
agreement how we handle various situations. We want to offer a limited
warranty to our families and especially our families who do purchase out
of state to allow them to know their puppy has the opportunity to be
examined by a veterinarian of their choosing also. Please research any
breed before purchasing and discuss with your veterinarian the common
ailments to expect, the required upkeep of this animal and their
particular pricing accordingly. I cannot stress that enough to our out of
state families. Our veterinary care in the South is what we deem
reasonable and fair, but unfortunately in other areas of the country, we
have experienced this to not be the case and although unfair in our
opinion, this is not under our control and all warranty terms and pricing
by our establishment is based on our veterinary terms and cost in our
community. So please understand, we do not pay vet bills ~ we are very
fortunate to have a family veterinarian we trust and who treats our dogs
with a reasonable expected fee for his service. We have over the years,
learned all families are not so lucky and in our opinion have been
unfairly charged for common treatments. So, if this becomes the case...
don't be mad at me - be mad at your vet. I have heard of outrageous
charges for simple tests and medications and I would be upset too but not
at the wrong party - I would in fact blame those who have treated me
unfairly and I hope you as a potential customer feel the same and will
understand if you fall victim to price gouging within your state. So, just
some advice as you make a decision to adopt a new pet into your home....
check with your veterinarian of choice and ask for general pricing - i.e.
initial veterinary office visit, standard pricing for followup office
visits and expected routine for such visits, well checkup visits,
vaccinations, wormings, stool slides to screen for wormings, office care,
overnight stay, cherry eye procedures, fluids for dehydration if they
develop a virus... normal things that during the life of a young dog of
any type might possibly occur if they were to become sick or develop
conditions that require treatment beyond emergency situations and the
unexpected. I think over the years of working with families, that's one of
the single best pieces of advice I could ever offer is to just know that
dogs are living breathing animals, they are like children. They will
undoubtedly have times where they need medical care and be ready to assume
that responsibility as well beyond your initial investment and be educated
going into it what that might include. But, I would also say having my own
animals it's a small price to pay to keep them healthy and have a friend
for life you will love more than you could ever imagine at this point. So,
final word, be educated before purchasing a live animal of any type into
your family.
We do often have pups listed as "special needs pups" - these are pups
which we know to have a pre-existing ailment or condition or flaw however
you want to label it.... their price is reduced to account for this and
that particular condition is not covered in our warranty terms but known
at the time of sale and considered an "as is" situation.
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